Return & Refund Policy

1. Return Eligibility Criteria

Being a packaged food manufacturer regulated under FSSAI, safety and hygienic standards are critical. Sizzler Agro Foods Pvt Ltd accepts returns under the following circumstances within 7 days of delivery:

• Transit Damage: The outer container or pouch seal arrived ruptured, spilled, or punctured.
• Incorrect Product: The spice powder or packet variant received does not match what you ordered.
• Defective Quality: Any perceptible sensory defect or foreign matter found in a freshly unsealed pack.
• Expired Stock: Product delivered past its printed Best Before / Expiry date.

2. Non-Returnable Items

For public health reasons, returns cannot be authorized in cases where:

• The return request is submitted after 7 days from successful delivery.
• The spice pouch has been more than 20% consumed, altered, or stored in improper humid conditions resulting in moisture clumping.
• The product packaging, lot numbers, or barcode markings have been tampered with or removed.

3. How to Initiate a Return or Replacement

1. Capture Photographs: Take 2–3 clear pictures of the outer parcel, the defective spice pouch, and the batch code printed on the reverse side.
2. Contact Customer Support: Send the photos along with your Order ID to support@misssizzler.com or message our WhatsApp desk at +91 90360 96060.
3. Verification: Our quality team will review the claim and approve either a reverse courier pickup or an instant reshipment within 24 hours.

4. Free Replacement Option

If you prefer a direct replacement instead of a refund, we will dispatch a fresh replacement packet at zero additional cost to you within 2 business days of request validation.

5. Refund Method & Timelines (Razorpay Gateway)

Once your return is inspected and approved:

• Initiation: Refunds are triggered automatically through our Razorpay Merchant Console within 24 to 48 hours of approval.
• Credit Method: Funds are reimbursed strictly back to the original payment source utilized during checkout:
  • UPI (GPay, PhonePe, Paytm, BHIM): 24 to 48 banking hours.
  • Net Banking & Debit / Credit Cards: 5 to 7 business days, subject to your issuing bank’s standard clearing cycle.
• Cash on Delivery (COD) Orders (if applicable): Refund is transferred directly via NEFT/IMPS or UPI to customer's verified bank account upon sharing valid account details.

6. Helpdesk & Escalations