Cancellation Policy — MISS SIZZLER

❌ Summary of Cancellation Terms

• Cancellation Window: You can cancel any retail order prior to dispatch (typically within 12 hours of ordering).
• Full Refund: 100% refund processed back to original payment mode via Razorpay without cancellation penalties.
• Post-Dispatch: Once handed to courier, please refer to our 7-Day Return Policy.

1. Customer-Initiated Cancellations

At Sizzler Agro Foods Pvt Ltd, we understand that plans can change. You are eligible to cancel your order under the following conditions:

Before Dispatch: You may cancel your order at any time before the consignment is packaged and picked up by our courier partner (typically within 12 hours from placing the order).
How to Cancel: Simply message our dedicated customer support helpline on WhatsApp or call +91 90360 96060 (or 080-23481166), or write to support@misssizzler.com with your Order Reference ID.
Upon receipt of your cancellation request before dispatch, 100% of the transaction amount will be refunded immediately without any cancellation charges.

2. Orders Already Dispatched

If your order has already been handed over to the courier and tracking credentials have been generated:

The order cannot be cancelled in-transit through the website system.
You may refuse acceptance of the parcel when the delivery courier executive attempts doorstep handover.
Once the parcel returns to our warehouse in sealed condition, a complete refund minus outward courier transit charges will be credited.

3. Company-Initiated Cancellations

In rare circumstances, Sizzler Agro Foods Pvt Ltd reserves the right to cancel an order due to:

Unavailability of fresh batch stock or quality test failures.
Logistics inability to deliver to high-risk or unserviceable PIN codes.
Inadvertent technical errors in pricing or system malfunction.
Suspected fraudulent or unauthorized payment activity identified by Razorpay fraud prevention monitors.

In all such instances, we will notify you immediately via email/phone, and a 100% full refund will be initiated without delay.

4. Refund Timelines for Cancelled Orders

For prepaid transactions completed through Razorpay (UPI, Netbanking, Debit/Credit Card, or Wallets), refunds are initiated immediately from our dashboard:

UPI / Instant Wallets: Credited within 24 to 48 hours.
Credit / Debit Cards & Net Banking: Credited to your original issuing bank statement within 5 to 7 working days, depending on bank clearing cycles.

5. Contact Us for Cancellations