Privacy Policy

1. Information We Collect

When you interact with our website, order products, or request bulk quotes, we collect the following types of personal information:

• Identity & Contact Details: Full name, billing address, delivery shipping address, telephone/WhatsApp phone number, and email address.
• Transactional Information: Order ID, product details purchased, payment status, transaction amounts, and invoice history.
• Technical Data: IP address, browser type, device information, and time spent on pages via standard analytics logs.

2. How We Use Your Information

We use your personal data strictly for legitimate business purposes:

• Processing, packing, and dispatching your spice orders to your doorstep.
• Sending automated SMS, WhatsApp, or email updates on order tracking and dispatch alerts.
• Providing dedicated customer assistance, addressing queries, and processing legitimate returns.
• Internal auditing, fraud detection, and regulatory tax compliance (GST e-invoicing).

3. Payment Security & Third-Party Processing

We take the security of your financial data with paramount seriousness:

• All online payments are handled securely through PCI-DSS compliant payment aggregators including Razorpay Software Pvt Ltd.
• We do not collect, process, or store your complete debit card numbers, credit card CVVs, UPI PINs, or net banking passwords on our servers. All financial input happens over encrypted 256-bit SSL connections directly with authorized banking institutions.

4. Data Sharing & Disclosure

Sizzler Agro Foods Pvt Ltd never sells, rents, or trades your personal identification data to third-party advertising brokers. We only share necessary data with trusted operational partners:

• Logistics Partners: Courier and parcel services (e.g., Delhivery, BlueDart, India Post) solely for shipping and delivering your parcel.
• Payment Processors: Razorpay for validating, completing, and refunding payments.
• Legal Authorities: When officially summoned under Indian law or by order of law enforcement agencies.

5. Data Retention

We retain your personal transaction data only as long as necessary to fulfill customer support obligations and comply with statutory accounting and tax regulations under the Indian Companies Act and GST rules (ordinarily up to 7 financial years).

6. Cookies & Tracking

We use functional cookies to remember your session, keep items in your cart, and gauge website traffic trends to enhance page responsiveness. You can adjust your browser settings to decline cookies at any time.

7. Your Rights & Grievance Officer

You possess the right to review, update, or request the deletion of your personal contact information from our active promotional records. For any questions or privacy concerns, reach our designated officer: